Terms & Conditions

These terms and conditions, as may be amended from time to time, apply to all our services directly or indirectly (through distributors) made available online, through any mobile device, by email or by telephone. By accessing or registering, browsing and using our website or any of our applications through whatever platform (hereafter collectively referred to as the "website") and/or by completing a transaction, you acknowledge and agree to have read, understood and agreed to the terms and conditions set out below (including the privacy statement). In addition, accessing or registering in our service you acknowledge and agree that you are not intoxicated and are not mentally disable.

1. Scope of our Service

Through the website we (www.votoot.com) provide an online platform through which all types of temporary businesses (for example, hotels, restaurants, cafes, gas stations, pharmacies, cinemas, taxies, supermarkets and ex.), can advertise their services, and through which visitors to the website/application can make such purchases/reservations/orders. By making a purchase/reservation/order through Votoot.com or Votoot application, you enter into a direct (legally binding) contractual relationship with the company provider at which you buy/reserve/order. From the point at which you make your purchase/reservation/order, we act solely as an intermediary between you and the company, transmitting the details of your purchase/reservation/order to the relevant company.

When rendering our services, the information that we disclose is based on the information provided to us by company (provider of services or goods). As such, the company are given access to an extranet through which they are fully responsible for updating all rates, availability and other information which is displayed on our website or application. Although we will use reasonable skill and care in performing our services we will not verify if, and cannot guarantee that, all information is accurate, complete or correct, nor can we be held responsible for any errors (including manifest and typographical errors), any interruptions (whether due to any (temporary and/or partial) breakdown, repair, upgrade or maintenance of our website or otherwise), inaccurate, misleading or untrue information or non-delivery of information. Each company (provider of services or goods) remains responsible at all times for the accuracy, completeness and correctness of the (descriptive) information (including the rates and availability) displayed on our website or application. Our website or application does not constitute and should not be regarded as a recommendation or endorsement of the quality of goods, service level, qualification or (star) rating.

Our services are made available for personal and non-commercial use only. Therefore, you are not allowed to re-sell, deep-link, use, copy, monitor (e.g. spider, scrape), display, download or reproduce any content or information, software, products or services available on our website for any commercial or competitive activity or purpose.

2. Prices, crossed-out rates and Best Price Guarantee

The prices in our platform are highly competitive. All prices on the Votoot.com website and Votoot application are per good/service and are displayed including VAT and all other taxes (subject to change of such taxes), unless stated differently on our website/application or the confirmation push-message.

Please check the good(s)/service(s) list and invoice details thoroughly for any such conditions prior to making your purchase/reservation/order.

We want you to pay the lowest price possible for your purchase/reservation/order.

Obvious errors and mistakes (including misprints) are not binding.

All special offers and promotions are marked as such.

3. Privacy and cookies

Votoot.com respects your privacy. Please have a look at our privacy and cookies policy for further information.

Privacy and Cookies

Your privacy is important to us. We value the trust you have placed in us, and are committed to protecting and safeguarding any personal data you give us. This document describes how we use and process your personal data and how we use cookies. It also tells you how you can contact us if you have questions about your personal data or about cookies.

Votoot.com offers online transaction services and accumulation loyalty systems through its own websites and mobile apps and through other online platforms such as partners’ websites and social media. The information that follows applies to all of these platforms. Votoot.com may amend the Privacy and Cookies Policy from time to time, so visit this page regularly to keep abreast of the updates. If you disagree with this Privacy and Cookies Policy, you should discontinue using our services.


What kind of personal information does Votoot.com use?

When you make a purchase/reservation/order, you are asked for your home address, telephone number, payment information and your preferences for your purchase/reservation/order.

To manage your purchases/reservations/orders, you have to open a user account. This allows you to save your personal settings, review previous and manage future purchases/reservations/orders.

When you visit our websites, even if you do not make a purchase/reservation/order, we may collect certain information, such as your IP address, which browser you’re using, and information about your computer’s operating system, application version, language settings and pages that have been shown to you. If you are using a mobile device, we might also collect data that identifies your mobile device, device-specific settings and characteristics and latitude/longitude details and the same information as it was mentioned previously.

We may also receive information about you when you use certain social media services.

Why does Votoot.com collect, use and share your personal data?

  • Purchases/Reservations/Orders: First and foremost, we use your personal data to complete and administer your (online) purchase/reservation/order and forward your purchase/reservation/order details to the provider of goods and services you have used.

  • Customer service: We provide international customer service 24/7 from our local offices in more than 20 languages. Sharing your details with our global customer service staff allows us to respond when you need us – including helping you to find appropriate goods and services, and responding to any questions you might have about your reservation.

  • Guest reviews: We use your contact information to invite you by email to write a guest review after your purchase/reservation/order. This can help other (potential) clients to choose the goods and services that suits them best.

  • Account administration: We offer a user account facility on our website/mobile application. We use the information you give us to administer this, allowing you to manage your purchases/reservations/orders, take advantage of special loyalty systems, make future purchases/reservations/orders more easily and manage your personal settings.

  • Marketing activities: We also use your information for marketing activities, as permitted by law. For example:

    • When you make a purchase/reservation/order with us or set up a user account, we may use your contact information to send you news of similar products and services. With your consent – if consent is required under local law – we may also send you other regular newsletters by email. You can opt out, or unsubscribe, from marketing communications at any time using the "Unsubscribe" link in each newsletter, or you can administer your subscriptions through your account (if you've created one).

    • Based on the information you share with us, individualized offers may be shown to you on the Votoot.com website, in mobile apps or on third-party websites, including social media sites.

    • If we believe that a particular offer may be of interest to you, we may decide to make contact with you by phone.

  • Other communications: There may be other times when we get in touch by email, by post, by phone or by texting you, depending on the contact information you share with us. There could be a number of reasons for this:

    • We may need to respond to and handle requests you have made.

    • If you have not finalized a purchase/reservation/order online, we may email you a reminder to continue with your purchase/reservation/order.

    • When you use our services, we may send you a questionnaire or invite you to provide a review about your experience with Votoot.com.

    • We may also send you other material related to your purchases/reservations/orders, such as how to contact Votoot.com if you need assistance while you are away, and information that we feel might be useful to you in planning your entertainment or getting the best out of your purchases/resenvations/orders.

  • Market research: We sometimes ask our customers to take part in market research. Any additional personal details that you give us as part of the market research will be used only with your consent.

  • Fraud detection and prevention: We may use personal data for the detection and prevention of fraud and other illegal or unwanted activities.

  • Improving our services: Finally, we use personal data for analytical purposes, to improve our services, to enhance the user experience, and to improve the functionality and quality of our online transaction services.

How does Votoot.com use social media?

We use social media to promote our business partners/clients and to promote, improve and facilitate our own services. For example, we have integrated social media plugins into the Votoot.com website. So when you click on one of the buttons and register with your social media account, information is shared with your social media provider, and possibly presented on your social media profile to be shared with others in your network.

In addition to implementing these buttons, Votoot.com uses social media by maintaining accounts and offering apps on several social media sites. These social media services may allow you to share information with Votoot.com. When you register with a social media app, you will be told which information will be shared with Votoot.com. The information you choose to share with us may include the basic information that’s available in your social media profile, email address, status updates and your list of friends. This information is necessary to create a unique user experience either in the app itself or on our websites. It facilitates such things as personalising our website to suit your needs, connecting you with your friends and analysing and enhancing our transaction services and loyalty systems.

We may also enable you to sign in to Votoot.com services with your social media accounts. Your social media provider will be able to tell you more about how they use and process your data in such cases.

How does Votoot.com share your data with third parties?

In certain circumstances, we may share your personal data with third parties.

  • The providers of goods and services you used: In order to complete your purchase/reservation/order, we need to transfer relevant purchase/reservation/order details to the provider you have used. This may include information such as your name, your contact details, your payment details and any preferences you specified when making a purchase/reservation/order. This information may also be used by Votoot.com or the providers to give you personalized offers related to the purchase/reservation/order. If you have a query about your purchase/reservation/order, we may contact the provider of goods and services and ask them to handle your request.

  • Your local Votoot.com office: In order to support you during the purchasing/reservation/ordering process and throughout your transaction, your details may be shared with subsidiaries of the Votoot.com corporate family.

  • Third-party service providers: We may use service providers to process your personal data strictly on our behalf. This processing would be for purposes such as facilitating purchase/reservation/order payments, sending out marketing material or for analytical support services. These processors are bound by confidentiality clauses and are not allowed to use your personal data for their own purposes or any other purpose.

  • Competent authorities: We don’t disclose personal data to law enforcement and other governmental authorities.


What is a cookie?

A cookie is a small amount of data that is placed in the browser of your computer or on your mobile device. This Privacy and Cookies Policy applies to cookies and similar technologies (hereafter together referred to as “cookies”).

Why are cookies used?

Web pages have no memory. If you are surfing from page to page within a website, you will not be recognised as the same user across pages. Cookies allow you to be recognised as the same user across the pages of a website. Cookies also allow your choices to be remembered – choices such as the language you prefer, the currency you use and your search criteria. They will also make sure you are recognised when you return to a website.

Do all cookies do the same thing?

No, there are different types of cookie and different ways of using them. Cookies can be categorised according to their function, their lifespan and according to who places them on a website.

How are cookies used?

Our website uses the following types of cookie:

  • Technical cookies: We try to give our visitors an advanced and user-friendly website that adapts automatically to their needs and wishes. To achieve this, we use technical cookies to show you our website, to make it function correctly, to create your user account, to sign you in and to manage your purchases/reservations/orders. These technical cookies are absolutely necessary for our website to function properly.

  • Functional cookies: We also use functional cookies to remember your preferences and to help you to use our website efficiently and effectively, for example by remembering your preferred currency and language, your searches and the goods/services you viewed earlier. These functional cookies are not strictly necessary for the functioning of our website, but they add functionality for you and enhance your experience.

  • Analytics cookies: We use these cookies to gain insight into how our visitors use the website, to find out what works and what doesn't, to optimize and improve our website and to ensure we continue to be interesting and relevant. The data we gather includes which web pages you have viewed, which referring/exit pages you have entered and left from, which platform type you have used, date and time stamp information and details such as the number of clicks you make on a given page, your mouse movements and scrolling activity, the search words you use and the text you type while using our website. We also make use of analytics cookies as part of our online advertising campaigns to learn how users interact with our website after they have been shown an online advertisement – which may include advertisements on third-party websites. However, we will not know who you are, and will only obtain anonymous data.

  • Commercial cookies: We use third-party cookies as well as our own to display personalised advertisements on our websites and on other websites. This is called “retargeting,” and it is based on browsing activities, such as the destinations you have been searching for. Commercial cookies may also be used by selected third parties to display their products and services through our website.

How long do Votoot.com cookies stay active?

The cookies we use have varying lifespans. The maximum lifespan we set on some of them is five years from your last visit to our website. You can erase all cookies from your browser any time you want to. To remove Votoot.com cookies from your browser, go to the following link (please note that when you click on this link, all Votoot.com cookies will be removed immediately)

How can you recognise Votoot.com cookies?

You can find our cookies in your browser settings.

Does Votoot.com use third-party marketing and analytics cookies?

Yes, Votoot.com uses the services of trusted and recognised online advertising and marketing companies. Votoot.com may also use third-party providers for analytical purposes. To enable their services, these companies need to place cookies.

The providers we use are committed to building consumer awareness and establishing responsible business and data management practices and standards.

In order to control the collection of data for analytical purposes by Google Analytics, you may want to visit the following link: Google Analytics Opt-out Browser Add-on.

Who has access to Votoot.com cookie data?

Only Votoot.com has access to Votoot.com cookies. Cookies placed by third parties can be accessed by these third parties.

How can you manage your cookie preferences?

Using your browser settings in, for example, Internet Explorer, Safari, Firefox or Chrome, you can set which cookies to accept and which to reject. Where you find these settings depends on which browser you use. Use the "Help" function in your browser to locate the settings you need.

If you choose not to accept certain cookies, you may not be able to use some functions on our website. However, we do not otherwise support “Do Not Track” browser settings. Opting out of an online advertising network does not mean that you will no longer receive or be subject to online advertising or marketing analysis. It means that the network from which you opted out will no longer deliver ads tailored to your web preferences and browsing patterns.

Does Votoot.com use web beacons?

As well as using cookies, Votoot.com sometimes uses web beacons. A web beacon is a tiny graphic image of just one pixel that’s delivered to your computer either as part of a web page request or in an HTML email message. Either directly or through service providers, we use these pixels as part of our online advertisements either on our website.


What security procedures does Votoot.com put in place to safeguard your personal data?

In accordance with European data protection laws, we observe reasonable procedures to prevent unauthorised access and the misuse of personal data.

We use appropriate business systems and procedures to protect and safeguard the personal data you give us. We also use security procedures and technical and physical restrictions for accessing and using the personal data on our servers. Only authorised personnel are permitted to access personal data in the course of their work.


The services offered by Votoot.com are not directed at children under 18 years old. The use of any of our services is only allowed with the valid consent of a parent or a guardian. If we receive information from a child under 18 years old, we reserve the right to delete it. Also we are not responsible of all the transactions made by children.


How can you control the personal data you have given to Votoot.com?

You always have the right to review the personal information we keep about you. You can request an overview of your personal data by emailing us at customer support@votoot.com. Please write 'Request personal information' in the subject line of your email and include a copy of your identity card to help us prevent unauthorised individuals from accessing your personal data.

If the personal information we have for you is incorrect, we will update it at your request. However, we may need to retain certain information, for example for legal or administrative purposes, such as record keeping or to detect fraudulent activities. You can delete your user account at any time by contact our support team.

4. Free of charge

Our service is free of charge because, unlike many other parties, we will not charge you for our service or add any additional (reservation) fees to the company rate.

Providers of goods and services pay a commission (being a small percentage of the sum of transactions made during certain period or any other service provided by Votoot) to Votoot after the guest has received (and paid) the goods/services.

Exemption Clause

Due to the totally new product in the world or the first company released such platform; we reserve right to change our pricing policy and consider to inform through Votoot.com web-site our clients/users in advance within two weeks before the changes take effect.

5. Credit card or bank transfer

If applicable and available, certain providers of goods and services offer the opportunity for purchases/reservations/orders to be paid (wholly or partly and as required under the payment policy of the company) to the provider during the purchasing/reservation/ordering process by means of secure online payment (all to the extent offered and supported by your bank). Payment is safely processed from your credit/debit card or bank account to the bank account of the provider of goods and services through a third party payment processor.

Please check the good(s)/service(s) list and invoice details thoroughly for any such conditions prior to making your purchase/reservation/order.

In the event of credit card fraud or unauthorised use of your credit card by third parties, most banks and credit card companies bear the risk and cover all the charges resulting from such fraud or misuse, which may sometimes be subject to a deductible (usually set at EUR 50 (or the equivalent in your local currency)). In order to indemnify you, please make sure that you report this fraud to your credit card provider (in accordance with its reporting rules and procedures) and contact us immediately by email (support@votoot.com). Please state 'credit card fraud' in the subject line of your email and provide us with evidence of the charged deductible (e.g. policy of the credit card company). This indemnification only applies to credit card ourchases/reservations/orders made using Votoot.com's or Votoot’s application secure server and the unauthorised use of your credit card resulted through our default or negligence and through no fault of your own while using the secure server.

6. Cancellation/refund

By making a purchase/reservation/order with an provider of goods and services, you accept and agree to the relevant cancellation and no-show policy of that provider, and to any additional (delivery) terms and conditions of the provider that may apply to your purchase/reservation/order (the delivery terms and conditions of an provider of goods and services can be obtained with the relevant provider). The general cancellation/refund and no-show policy of each provider is temporary unavailable on our website or application. In future, by appearing of such service, it will mean fully legal form and can be legally binding by the local court. Please note that certain goods or special offers and services are not eligible for cancellation/refund or change. Please check the goods/services details thoroughly for any such conditions prior to making your purchase/reservation/order. Please note that a purchase/reservation/order which requires down payment or (wholly or partly) prepayment may be cancelled (without a prior notice of default or warning) insofar the relevant (remaining) amount(s) cannot be collected in full on the relevant payment date in accordance with the relevant payment policy of the Votoot platform. Late payment, wrong bank, debit or credit card details, invalid credit/debit cards or insufficient funds are for your own risk and account and you shall not be entitled to any refund of any (non-refundable) prepaid amount unless the purchase/reservation/order agrees or allows otherwise under its (pre)payment and cancellation policy.

If you wish to review, adjust, refund or cancel your purchase/reservation/order, please revert to the confirmation email and follow the instructions therein. Please note that you may be charged for your cancellation or refund in accordance with the provider's and Votoot cancellation, refund, (pre)payment and no-show policy or not be entitled to any repayment of any (pre)paid amount. We recommend that you read the cancellation, refund, (pre)payment and no-show policy of the provider carefully prior to making your purchase/reservation/order and remember to make further payments on time as may be required for the relevant purchase/reservation/order.

7. Further correspondence

By completing a transaction, you agree to collect the invoices, giving you information of your purchase/reservation/order. Please see our privacy and cookies policy for more information about how we may contact you.

8. Ranking and guest reviews

The default setting of the ranking of providers of goods and services in our application. For your convenience we also offer other ways to rank providers. Please note that the Default Ranking is created through a fully automatic ranking system (algorithm) and based on multiple criteria.

The completed guest review may be providers information page on our website. The guest review form should be regarded as a survey and does not include any (further commercial) offers, invitations or incentives whatsoever.

9. Discharge of a Contract

Subject to the limitations set out in these terms and conditions and to the extent permitted by law, we shall only be liable for direct damages actually suffered, paid or incurred by you due to an attributable shortcoming of our obligations in respect to our services.(whether for one event or series of connected events).

There are tree ways to discharge a contract: by agreement, by performance, by breach.

Discharge by Agreement

The parties to a contract may agree to bring a contract to an end before all the obligations under it have been completed. If the parties have an agreement to end a contract before it is completed, they step into a second contract between the parties, and this second contract is binding on the parties provided all the necessary elements of a contract are present. If the parties agree to release each other from completing the contract, each receiving a benefit from the discharge. If one of the the party who has not performed all their obligations will only be binding if that party provides some consideration for the release, or the agreement is made by deed.

Discharge by Performance

The contract ends in two situations. When all the obligations under the contract have been performed and when performance of a contractual duty owed to a party under a separate contract. It means the party confirms not being in contract with third parties by accepting our terms and conditions.

Discharge by Breach

If the offeree breaks one or more of the terms of the contract, or indicates in advance that he does not intend to perform the contract.

The offeree must pay all the commission and fees, when the end of the contract comes.

Votoot reserve the right to terminate the contract by Votoot’s consideration without recovering any damages. In this case, offeree has to pay the commission according to the period of usage (our service).

10. Intellectual property rights

Unless stated otherwise, the software required for our services or available at or used by our website/application and the intellectual property rights (including the copyrights) of the contents and information of and material on our website are owned by Votoot.com, its suppliers or providers.

Votoot.com exclusively retains ownership of all rights, title and interest in and to (all intellectual property rights of) (the look and feel (including infrastructure) of) the website on which the service is made available (including the guest reviews and translated content) and you are not entitled to copy, scrape, (hyper-/deep) link to, publish, promote, market, integrate, utilize, combine or otherwise use the content (including any translations thereof and the guest reviews) or our brand without our express written permission. To the extent that you would (wholly or partly) use or combine our (translated) content (including guest reviews) or would otherwise own any intellectual property rights in the website or any (translated) content or guest reviews, you hereby assign, transfer and set over all such intellectual property rights to Votoot.com. Any unlawful use or any of the aforementioned actions or behaviour will constitute a material infringement of our intellectual property rights (including copyright and database right).

11. Miscellaneous

Votoot doesn’t take responsibilities of fraud made by third parties.

To the extent permitted by law, these terms and conditions and the provision of our services shall be governed by and construed in accordance with UK law and any dispute arising out of these general terms and conditions and our services shall exclusively be submitted to the competent courts in London, the United Kingdom.

The original English version of these terms and conditions may have been translated into other languages. The translated version is a courtesy and office translation only and you cannot derive any rights from the translated version. In the event of a dispute about the contents or interpretation of these terms and conditions or inconsistency or discrepancy between the English version and any other language version of these terms and conditions, the English language version to the extent permitted by law shall apply, prevail and be conclusive. The English version is available on our website (by selecting the English language) or shall be sent to you upon your written request.

If any provision of these terms and conditions is or becomes invalid, unenforceable or non-binding, you shall remain bound by all other provisions hereof. In such event, such invalid provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and you will at least agree to accept a similar effect as the invalid, unenforceable or non-binding provision, given the contents and purpose of these terms and conditions.